Just a quick reminder on how to deal with flood damaged items for different accounts via Esther P. Reyes:
Fines and Fees:
- The Symphony system has been set to see 04/18/2016 as a closed date for fines purposes. No fines will accrue for those days.
- Fines that accrue for other overdue days are legitimate and should be collected.
Items damaged/lost as a result of the 04/18/2016 flood:
- Check in the item from the customer record.
- Check the item out to your locations 160418FLOOD agency record.
- Dispose of the damaged item.
Accounts in Collection:
- Items reported as flood damaged on accounts In Collection will not be forgiven.
- Charges remain owed on these accounts.
- Refer customers in collection with concerns about flood damaged items on their accounts to Circulation Administration.
Flood Damaged Item Discards:
- Look up your location’s Flood Damaged Item account:
- In Check Out, use the User Search Helper to look up the account using the following name: 160418FLOOD, then select the account with your agency’s acronym (ALI, CEN, BLU, etc.).
- Or look the account up by using the following pattern: 160418FLOOD- followed by the agency acronym, such as 160418FLOOD-ACR.
- Check the flood damaged item out to your location’s Flood Damaged Item account.
- Dispose of the flood damaged item.
Holds:
- Items set to expire from the Holds Shelf on 04/19/2016 will be extended to 04/21.
If you have additional questions or concerns, please contact
Circulation Administration at circinfo@hpl.lib.tx.us or at 832-393-2222 (choose
option 3).
